Our goal is to deliver excellent customer service.  DocuSystems is structured to respond quickly and resolve your issue on the first call. 

• 70% First Call Fix Rate
  • We have a 70% first call fix rate that minimizes customer downtime. 

• Less than 4 hour average service response time
  • On average we are on site 90 minutes after the call was taken. 

• Winner of the Konica Minolta Pro-Tech Award 13 Consecutive Years
  • The Konica Minolta Pro-Tech Award is given to an elite group of Konica Minolta dealers and indicates an exceptional commitment to customer service and satisfaction. The Pro-Tech Service Award is a mark of distinction which we are proud to showcase as it symbolizes our commitment to offering the best business practices in our marketplace.  This award certifies to our customer base that we have the skills, people and systems to keep their Konica Minolta equipment operating at the highest level of productivity.  It shows to our customer that they can depend on us. 

• 20 product certified technicians on-hand daily
  • Our customer service department has dedicated and trained technicians that will come to your facility to diagnosis and fix your machines quickly and reliably, keeping your printer fleet up and running. 

• 6 IT people on-hand who are able to integrate a network with an existing network
  • We currently provide pre-sales consulting, installation and training for all of our MFP clients. Our certified IT professionals will install all necessary software to provide print, scan, fax from desktop and data storage capabilities onto your network. 

• Electronic Inventory
  • We use the latest technology to ensure customers get needed parts in a timely matter. Our inventory automated control system keeps track of which parts are used, who uses them and also restocks them on a weekly basis. If we do not have the part, we will ship it to you the next day. 

• Preventative Maintenance
  • Our service goal is to identify any issues with the machine before it affects the workflow of the business. 

• Customer Care Calls
  • We proactively call on our customers on a routine basis to ensure they are satisfied with their machine and with our customer service.  

• Offer Document Management Solutions
  • Powerful, simple solutions to help you scan, store, distribute and archive information quickly and more cost effectively -- to speed your workflow and realize the full potential of your copy machine as a central document recourse that moves information faster.
    
    
    
    To place a service call click here.

Print Drivers and Software
Use the following links to download print drivers and software.

Canon Drivers
Konica-Minolta Drivers
Ricoh Drivers