• We have a 70% first call fix rate that minimizes customer downtime. 

• On average we are on site 90 minutes after the call was taken. 

• The Konica Minolta Pro-Tech Award is given to an elite group of Konica Minolta dealers and indicates an exceptional commitment to customer service and satisfaction. The Pro-Tech Service Award is a mark of distinction which we are proud to showcase as it symbolizes our commitment to offering the best business practices in our marketplace.  This award certifies to our customer base that we have the skills, people and systems to keep their Konica Minolta equipment operating at the highest level of productivity.  It shows to our customer that they can depend on us. 

• Our customer service department has dedicated and trained technicians that will come to your facility to diagnosis and fix your machines quickly and reliably, keeping your printer fleet up and running. 

• We currently provide pre-sales consulting, installation and training for all of our MFP clients. Our certified networking professionals will install all necessary software to provide print, scan, fax from desktop and data storage capabilities onto your network. 

• We use the latest technology to ensure customers get needed parts in a timely matter. Our inventory automated control system keeps track of which parts are used, who uses them and also restocks them on a weekly basis. If we do not have the part, we will ship it to you the next day. 

• Our service goal is to identify any issues with the machine before it affects the workflow of the business. 

• We proactively call on our customers on a routine basis to ensure they are satisfied with their machine and with our customer service.  

Offer Document Management Solutions