DocuSystems is pleased to offer a new and affordable help desk program that will enable you to take the worry out of your business’ IT concerns.
Split into two different tiers, the first is our Basic Help Desk Support which is available to all customers who have a copier or printer currently under contract with us. This program covers print or scanning problems, installing new drivers or setting up new Windows PC’s so that you can print or scan to your existing copiers.
We have technology that will allow us to remotely access your current computer system (with your permission each time or on demand if you wish) and take care of most of these situations. This will eliminate the expense of sending a technician on-site to address things not covered by your standard copier maintenance agreement.
The second tier of support is for full IT Help Desk support. Using the same technology, we can remotely access your network and address most all computer, server, firewall, router and other network problems. Included with this bundle is remote monitoring of your PC’s performance that will help alert us to problems before they become serious and Bit Defender anti-virus is included in this tier as well! Coverage for up to 10 Windows PC’s per location and is just $89.00 per month!
Getting setup with this new help desk program is simple and just a quick phone call away: 843-448-4141 to contact us today to learn more about taking full advantage of this exciting new program.